Setup eLearn Hub — setupelearnhub.com
This Privacy Policy explains how Setup eLearn Hub (“we”, “our”, “us”), operated by Setup eLearn Hub, 5-3-107/8, Goshamahal, Hyderabad, Telangana, India, collects, uses, and protects personal information when you visit or use setupelearnhub.com.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
Information you provide directly
- Name, email address, and password when you register an account
- Billing information (processed securely by third-party payment providers — we do not store raw card data)
- Messages you send via our contact form or support email
- Comments or forum posts you submit on our platform
Information collected automatically
- IP address and browser user agent string
- Pages visited, time spent, and referring URLs (via analytics tools)
- Device type, operating system, and browser version
- Cookie identifiers (see Section 4 below)
2. How We Use Your Information
- To create and manage your account and course access
- To process payments and issue refunds
- To send transactional emails (receipts, password resets, course updates)
- To improve our website content and user experience through analytics
- To respond to your support enquiries
- To show you relevant advertisements through Google AdSense (see Section 5)
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Stripe, Razorpay, PayPal) — to process transactions securely
- Google LLC — for advertising (Google AdSense), analytics (Google Analytics), and site services
- Gravatar (Automattic) — anonymised email hash to display profile pictures in comment sections
- Spam detection services — visitor comments may be checked through automated spam detection
- Legal authorities — if required by law or to protect rights and safety
4. Cookies
We use cookies — small text files stored on your device — for the following purposes:
Essential cookies
These are required for the site to function. They include session cookies set when you log in, and a temporary cookie to check if your browser accepts cookies. These cannot be disabled.
Preference cookies
If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience. These last for one year. If you log in, login cookies last two days (or two weeks if you select “Remember Me”). Screen display preferences are saved for one year.
Analytics cookies
We use Google Analytics to understand how visitors use our site. This uses cookies to collect anonymised data about page views, session duration, and traffic sources. No personally identifiable information is sent to Google Analytics.
Advertising cookies
We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website and other websites on the internet. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
You may opt out of personalised advertising by visiting Google Ads Settings or www.aboutads.info.
For more information on how Google uses data when you use our site, visit: How Google uses data from sites that use its services.
5. Google AdSense Advertising
This website uses Google AdSense, a web advertising service provided by Google LLC. Google AdSense uses “DART” cookies and other advertising cookies to serve ads based on a user’s prior visits to our website and other websites on the Internet. Google and its partners use cookies to inform, optimise, and serve ads based on a user’s past visits to this website.
Third-party advertising cookies used by Google AdSense include:
- Cookies that track your browsing across websites (cross-site tracking)
- Cookies that measure ad performance and click-through rates
You can opt out of the use of the DART cookie and personalised ads by visiting Google’s Privacy Policy and the Google Ads Settings page.
6. Embedded Content
Pages on this site may include embedded content (such as videos or images) from other websites. Embedded content from other sites behaves exactly as if you had visited those sites directly. These third-party sites may collect data about you, use cookies, and track your interaction with the embedded content.
7. How Long We Retain Your Data
- Account data: Retained for as long as your account is active, plus 90 days after account deletion
- Comment data: Retained indefinitely to support comment moderation
- Transaction records: Retained for 7 years as required by Indian tax law
- Analytics data: Retained in aggregated, anonymised form indefinitely
8. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for non-essential cookies at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at contact@setupelearnhub.com.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.
10. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure. Passwords are stored in encrypted form and payment data is handled entirely by PCI-compliant third-party processors.
11. Images and Media
If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images you upload.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users by email and post a notice on our website. The updated policy will take effect on the date stated at the top of this page.
13. Contact Us
For any privacy-related questions or requests:
- Email: contact@setupelearnhub.com
- Address: 5-3-107/8, Goshamahal, Hyderabad, Telangana, India
- Phone: 04024608316