Refund policy

Refund Policy – Setup eLearn Hub

Refund Policy

Setup eLearn Hub — setupelearnhub.com

Last updated: [Date]  |  Effective Date: [Date]
7
Day Money-Back Guarantee

Not satisfied with a course? Get a full refund within 7 days of purchase.

1. Our Commitment

At Setup eLearn Hub, we are confident in the quality of our courses. Each course on our platform is a one-time purchase that gives you lifetime access to that course's content. If you are not satisfied with your purchase, we offer a full refund within 7 days of the date of purchase, subject to the eligibility criteria below.

This policy applies to all individual courses purchased on setupelearnhub.com, including our Digital Marketing, Cyber Security, and Cloud Security courses.

2. How to Request a Refund

  1. Email us at contact@setupelearnhub.com within 7 days of your payment date
  2. Include the following in your email:
    • Your registered email address
    • Course name and order number or transaction ID (found in your purchase receipt)
    • Reason for the refund (optional, but helpful for us to improve)
  3. Our team will respond within 1–2 business days to confirm your refund request
  4. Refund processed within 5–10 business days to your original payment method

3. Refund Eligibility

✓ Eligible for Refund

  • Request made within 7 days of the purchase date
  • Less than 20% of the course content accessed
  • Billing error or duplicate charge
  • Technical issue preventing course access (unresolved by support)

✗ Not Eligible for Refund

  • Request made after 7 days of purchase
  • More than 20% of the course content accessed
  • Certificate of completion already issued for the course
  • Violation of our Terms & Conditions

4. Billing Disputes

If you believe you have been charged incorrectly, please contact us at contact@setupelearnhub.com before filing a chargeback with your bank or card provider. We will investigate and resolve genuine billing errors promptly. Unwarranted chargebacks may result in restricted access to future purchases.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be communicated via email or a website notice. The policy in effect at the time of your purchase applies to that transaction.

6. Contact Us

For all refund requests:

  • Email: contact@setupelearnhub.com
  • Response time: Within 1–2 business days
  • Address: 5-3-107/8, Goshamahal, Hyderabad, Telangana, India
  • Phone: 04024608316
  • Udyam Registration No: [Your Udyam Registration Number]